Finance Operations Process Specialist

What is the role?

This process specialist role acts as the bridge between traditional AR accounting and technologies (both existing and future) to design, optimize and own Invoice to Cash steps for the business. This role ensures that the company's "Order-to-Cash" cycle is a competitive advantage, not a hurdle. Supporting the AR and Collections Manager, this role’s mission is to transform the AR function from a manual, reactive department into a streamlined and automated process focused team that supports rapid business expansion in AU and NZ.

What are the responsibilities?

Process documentation, design, standardization

• Map and document “as-is” AR workflows (billing, collections, cash allocations and dispute management)
  
• Identify elements for standardize and eliminate bottlenecks to help design “to-be” processes
  
• Establish clear Standard Operating Procedures (SOPs) for new and existing AR team members to follow
  
  Automation and Transformation
  
• Identify high-volume, repetitive manual tasks and design/evaluate automated solutions
  
• Identify improvement opportunities to B2B customer service processes that impact AR (i.e. improving visibility of retailer store level claims for warranties, wrong shipment volumes, delivery rejections etc.)
  
• Work closely with Sales and B2B customer service to ensure the billing process doesn’t create friction for the customer
  
• Partner with IT, group financial controls and local logistics teams to evaluate change requirements and project manage business initiatives

• Performance Metrics Tracking
• Develop and monitor Key Performance Indicators (KPIs) such as Days Sales Outstanding (DSO), Collection Effectiveness Index (CEI), and reconciliation aging
  
  Reduce the "cost-to-collect" by leveraging technology over manual labor
  
• Analyze trends to predict future scaling hurdles and proactively build "fail-safe" processes
  
  What requirements are we looking at?
  
• Bachelor’s degree in Finance, Accounting, or other Business/Economics-related fields.
  
• Qualified or progression towards a CA/ CPA (or equivalent)
  
• Proficiency in ERPs (Oracle Fusion Cloud preferred)
  
• High ownership mindset, able to thrive in a fast-moving, entrepreneurial environment
  
  Ability to influence business stakeholders, identify and driving process efficiency programs
  
  Strong analytical and Excel skills, with ability to translate data into business actions
  
  What is a great mindset?
  
• Having a breakthrough mindset that is about unprecedented growth and not just marginal improvement.
  
• Move at speed, fail fast and learn fast until we get to our ambition
  
• Mindset of “RARELY SATISFIED”
  
• Make things better each day by iteration; “PROGRESS OVER PERFECTION”
  
• Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”
  
• Deliver something great together; “WINNING IS A TEAM SPORT”
  
• Be clear and honest, “COMMUNICATING FOR IMPACT.”
  
• Excellent leadership, communication, and stakeholder management skills.
  
• Strong analytical and problem-solving skills.
  
• Ability to work collaboratively across functions, geographies, and cultures.
  
• Strong commitment to Consumer satisfaction and service excellence.